US Supplier Onboarding & Governance

Role Purpose:

Accountable for the delivery of highly professional candidate experience from first day through to
assignment completion and offboarding.

Key Accountabilities
Key Activities/ Decision Areas

Service Delivery, Manage
Accountable for ensuring that the Week 1 and following monthly
calls are managed professionally with the workers and any issues
or leads are resolved or passed to the appropriate individual for
follow though
Accountable for managing and resolving all payroll queries
Accountable for providing the service to reset passwords for
appropriate technology and any candidate log in issues
Accountable for ensuring that all contract renewals are executed
in a timely manner in advance of the worker completion date
this may involve report running for extensions, contacting the
worker to discuss contract extension conversation and liaising
with AM/SP over extension.

Responsible for ensuring that all candidates finishing
assignments are recycled back to Sourcing or Recruitment
Partners and all details updated in the Talent Pool/VMS system.
Responsible for ensuring that all candidate queries are handled
professionally and resolved and where appropriate, cascading to
the relevant department
Responsible for conducting exit interviews where appropriate
Responsible for managing escalations within a timely manner
relating to workers and contractors from internal departments and
ensuring resolution

Responsible for liaising with appropriate stakeholders for queries
relating to vendors or internal Hays specialisms and ensuring
resolution in a professional and timely manner
Responsible for ensuring that all client referrals are managed
professionally from initial engagement through to assignment
completion

Candidates, SP/RP/VP/MSP and clients
Stakeholders

Key Dimensions
Financial Scope (limits/mandates etc.)
Not applicable
People Responsibility (customers/staff etc)

Not applicable
As. Compliance Partner |

Knowledge, skills, qualifications and experience:

Self-motivated to set and prioritise work schedule and manage time effectively
Thinks ahead and pre-empts potential problems
Good professional communication skills; written and verbal
Accurate data entry
Ability to follow processes and meet SLAs and deadlines
Ability to work in a pressurised environment
Highly flexible approach to react to changes within the business, quick to identify which tasks are
priorities

Experience of chasing information in a confident professional manner
Experience of working in a service environment desirable
Use of Word, Excel and outlook
Able to build and maintain positive and open working relationships with colleagues
Works effectively with the Team Leader/Senior Management team to understand current objectives
and to provide solution
Competencies:

Drive a Demonstrates high levels of energy and persistence to achieve results
Delivery Focuses on delivering results reliably, efficiently and effectively
Ownership Seeks and takes accountability
Communication and Impact on others. Builds engagement through active communication
Collaboration - Encourages co-operation, networking and shared learning across our stakeholders
Improvement Focuses on the quality of outputs whilst pursuing improvement for the benefit of our
clients, candidates and Hays

Situational requirements

Able to work across multiple time zones; shift work will be required
Fluency in written and verbal English (French language desirable, but not required)
Experience with Bullhorn products desirable