US Sales Specialist ( Saas Based)

Job - Senior Specialist Sales Support Remote Role

Shift US shift ( Post 6:30 PM IST)

Monday to Friday

Job Description

WHAT YOU GET TO DO

• Handle inbound and make outbound calls, emails, and chats from real estate

agents regarding their Equator account, password resets, and technical issues -

these are warm leads, no cold calling

• Upsell real estate agents' current memberships for added value in receiving

qualified leads for property listings

• Provide exceptional customer service by addressing inquiries promptly and

efficiently

• Troubleshoot and resolve technical issues related to the Equator platform
• Conduct product demonstrations to showcase the benefits of Equator's services
• Maintain accurate customer records and update information in the CRM system
• Collaborate with the sales team to identify potential upselling opportunities
• Assist in the development and implementation of sales strategies to increase

customer retention

• Generate and qualify leads
• Prepare and deliver regular reports on customer interactions, sales activities, and

performance metrics

• Stay up-to-date with industry trends, competitor offerings, and Equator's product

updates

• Participate in ongoing training to enhance product knowledge and customer service

skills

Qualifications

• Any Graduate with +3 years experience in sales support job preferred from Mortgage

Domain.

• Hands-on experience in using software applications.

WHAT ABOUT YOU?

You have...

• A Hunter mentality, eager to create and nurture a sales revenue stream through

lead generation and warm calling, while meeting measurable sales goals

• Experience in an Inside Sales or client Account Management role, ideally within a

Real Estate Services or Cloud-based Web Services sector

• Experienced in customer service, sales, and customer retention with expertise in

handling customer objections and escalations

• Experience working with one or more CRM's (e.g. Avature, Encore, or

Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)