US Roadie - CCR

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Job Description:

Job Title: US Roadie - CCR

Job Description: The US Roadie Customer Care Representative (CCR) will be responsible for delivering exceptional customer service to US-based clients through chats, emails, and other communication channels, depending on the business requirements. This role requires strong communication skills, the ability to handle customer queries effectively, and a proactive approach to problem-solving. CCRs are expected to maintain professionalism, demonstrate empathy, and ensure customer satisfaction while adhering to process guidelines.

Key Responsibilities: · Handle inbound and outbound customer interactions with professionalism and clarity. · Provide accurate information and solutions to customer queries related to their accounts, gigs, and other queries. · Maintain high-quality standards in communication and production. · Document customer interactions and update systems accurately. · Collaborate with the quality team and team leaders to resolve issues promptly if required. · Contribute to the team by meeting productivity, quality, and KPI goals. · Stay updated on process changes, process knowledge, and service guidelines.

Knowledge & Skills: · Excellent verbal and written communication skills in English. · Strong interpersonal skills with active listening ability. · Customer-centric mindset with problem-solving attitude. · Ability to stay composed and deliver quality service under pressure. · Basic proficiency in MS Office (Word, Excel, Outlook, PowerPoint). · Require an organized, dependable, and self-motivated attitude.

Qualifications & Experience: ·Graduation should be completed in any stream. · Prior US-based customer service experience - Preferred.

Other Requirements: · Should be ready to work for India's night shifts. · Should be ready to work on weekends (Saturday & Sunday) · Work from the office is mandatory for all 5 days.

Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.