US Payroll Manager

Location: PwC Acceleration Center, Bangalore (Bengaluru)

Work Mode: Work from Office

Shift: Night shift (US time zones) openness to night shift is required

Experience: 9 to 13 years (relevant payroll experience)

Employment Type: Full-time

About the role:

The Manager, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key responsibilities

• North America focus: Lead the US payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).
• Systems & Tools: Execute payroll using Oracle Fusion Payroll; integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.
• Service Delivery: Lead validation of payroll inputs, reconcile with outputs, and address errors or discrepancies

Lead communication and coordination between PwC team, client, and payroll service providers, escalating issues as necessary and identifying potential resolutions, and regularly reporting on status

• Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.
• Vendor & Stakeholder management: Coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.
• Reporting: Monitor and manage service level agreements, key performance indicators, customer performance indicators, and support monthly and quarterly business reviews
• Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.
• Team Management: Actively listen, ask questions to check understanding, clearly express ideas. Seek, reflect, act on, and give feedback

Required qualifications & Skills

• 9 to 13 years of hands-on core payroll operations experience, including global payroll

exposure.

• Proficiency in at least one major payroll platform: Oracle Fusion Payroll.
• Working knowledge of UKG/Kronos (time & attendance/workforce management).
• Experience using ServiceNow for case/ticket management and knowledge articles.
• US payroll knowledge/experience (multi-state/province) is an advantage.
• Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity

mindset.

• Excellent written and verbal communication; ability to work cross-functionally
• Ensure training materials are kept up-to-date, train team members, and act as backup as needed
• Willing and able to work a night shift aligned to North American time zones.
• Payroll Certification FPC/CPP would be an added advantage
  

Behavioral Competencies

• Detail-oriented with a strong control mindset and ownership of outcomes.
• Client-service orientation with the ability to prioritize under tight deadlines.
• Collaboration and inclusion across global, multi-disciplinary teams.
• Continuous learning and improvement orientation.
• Commit to understanding how business works and building commercial awareness

Education

• Bachelors/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience).

What you’ll work with

Technologies: Oracle Fusion Payroll, UKG/Kronos, ServiceNow, MS Excel

Processes: Global payroll cycles, T&A integrations, GL/recons, compliance, vendor governance, audits