US Outbound / BPO / Tele-sales/Collections / Customer Operations.

Outbound Analyst

Location: Chennai | Experience: 1–3 years | Shift: US Night Shift | Work: Full-time

About the role:
You will make outbound calls to US utility companies to collect and verify customer/utility data required for Arcadia’s energy management platform.

Key responsibilities:

• Make outbound calls to US utility companies and navigate IVR systems.
• Obtain utility information such as meter details, usage history, billing and account data.
• Verify customer authorization through LOAs and security questions.
• Enter accurate information into CRM/Google Sheets.
• Identify and resolve data discrepancies.
• Handle utility representatives professionally and escalate issues when required.
• Meet contact-centre KPIs such as connect rate, productivity, AHT, quality and conversion.
• Follow US privacy, compliance and data-security requirements.
• Use Excel/Google Sheets, CRM, dialers and analytics tools; AI exposure is preferred.

Ideal candidate:

• 1+ year experience in international BPO/contact centre, outbound calling, sales, collections or customer operations.
• Strong spoken and written English (C1+).
• Experience working with US customers/teams.
• Good analytical and problem-solving skills.
• Strong attention to detail.
• Knowledge of Excel/Google Sheets and contact-centre metrics.
• Comfortable working night shifts from Chennai.