US Onboarding Specialist

About Us:
ContinuServe is a next-generation business services partner built for the pace of modern business. The company brings together leading capabilities across finance, accounting, HR, enterprise applications, and managed IT & cybersecurity into one cohesive platform serving SMBs and middle-market enterprises. Its advantage is Smart Velocity, combining speed with intelligence to translate data into rapid insight, enable confident decision-making and mobilize solutions quickly so clients can move faster without sacrificing quality or control. For more information, visit www.continuserve.com.

Job Description

The Onboarding Specialist is responsible for delivering a seamless, accurate, and engaging onboarding experience for new hires. This role serves as a key point of contact for employees and managers, ensuring all onboarding activities - from offer acceptance through initial employment - are completed efficiently, compliantly, and with a high level of professionalism. The ideal candidate is highly organized, detail-oriented, and an exceptional communicator with strong spoken and written skills.

Role: Onboarding Specialist
Grade: 2B
Notice Period: Immediate joiner only
Shift Timing: 6:30 pm - 2:30am IST
Work Location: Thane, (Remote)

Office Visit: Quarterly office visit required (travel expenses to be borne by the employee)

Mode of Work: Remote

Key Responsibilities

• Coordinate and manage the full onboarding lifecycle for new hires, including pre-hire documentation, orientation scheduling, and first-day readiness
• Serve as the primary onboarding contact for new employees, hiring managers, and internal stakeholders
• Conduct new hire orientations (virtual and/or in-person) with confidence, clarity, and professionalism
• Ensure accurate and timely completion of all onboarding documents (I-9, tax forms, policy acknowledgments, benefits enrollment, etc.)
• Communicate onboarding instructions, timelines, and expectations clearly and effectively
• Enter and maintain employee data in HRIS/payroll systems with a high degree of accuracy
• Partner with HR, Payroll, IT, and Benefits teams to ensure a smooth transition for new hires
• Respond to employee inquiries related to onboarding, benefits eligibility, and next steps
• Track onboarding metrics and identify opportunities to improve the new hire experience
• Maintain compliance with federal, state, and local employment regulations

Requirements
Required Qualifications

• Bachelors degree in human resources, Business Administration, or a related field or equivalent professional experience or degree
• Strong English-speaking ability required: must be able to clearly explain onboarding processes, policies, and expectations verbally in a professional business setting
• Excellent written English communication skills, including emails, instructions, and documentation
• Proven ability to conduct live onboarding sessions, orientations, or presentations with confidence
• High attention to detail and strong organizational skills
• Ability to manage multiple onboarding processes simultaneously while meeting deadlines
• Proficiency with HRIS, payroll, and onboarding systems specifically Workday and Dayforce (Ceridian) Systems preferred
• Strong customer service mindset with a professional, approachable demeanor
• Prior experience in HR onboarding, HR operations, or employee services
• Experience supporting multi-state or high-volume onboarding environments
• Familiarity with employment eligibility verification and compliance requirements
• Comfort working in a fast-paced, deadline-driven environment