Us Onboarding Specialist - Employee Relations

US Onboarding - Employee Relations

Experience: 3-6 Years

Location: Hitech City, Hyderabad | Shift: US Shift | 100% Onsite role |

Industry: US Staffing - NON IT

Role Overview

We are seeking an experienced US HR - Employee Relations Specialist to manage the post-placement employee experience of US Non-IT consultants and serve as a key point of contact for their HR-related needs and concerns. The role will serve as the primary contact for consultants, ensuring timely support, effective communication, and smooth resolution of employment-related matters.

Key Responsibilities

• Serve as the primary point of contact for US Non-IT consultants throughout their assignment.
• Manage consultant queries related to payroll, timesheets, attendance, benefits, leave, documentation, and HR policies.
• Assist consultants with timesheet portals, login/access issues, submissions, corrections, and approvals.
• Coordinate with Payroll, Benefits, Operations, and other internal teams to resolve consultant issues.
• Conduct regular consultant check-ins to understand concerns and maintain strong engagement.
• Monitor and follow up on pending timesheets, documentation, and other compliance requirements.
• Maintain accurate records of consultant interactions, issues, and resolutions.
• Handle employee concerns professionally and escalate complex matters to the appropriate stakeholders.
• Support a positive consultant experience and strengthen post-placement retention and engagement.

Requirements

• 3-6 years of experience in US Staffing HR, Consultant Relations, Employee Relations, Candidate Engagement
• Prior experience supporting US-based consultants/employees is preferred.
• Strong communication, and problem-solving skills.
• Strong understanding of the US staffing consultant lifecycle.
• Ability to work independently in a US shift environment.