US Mortgage - Analyst / Senior Analyst

Job description

About the Process:

Join our Customer Asset Management (CAM) Bankruptcy & Foreclosure team supporting a leading US-based banking client. The process involves reviewing, validating to ensure accuracy, compliance and service-level adherence

• US Mortgage
• Bankruptcy
• Case Intake & Screening
• Documentation & Proof of Claim Support
• Plan Review & Post-Discharge Activities
• Foreclosures
• Default Setup & Case Intake
• Document Preparation & QC
• Post-Sale & Reporting Support

Roles & Responsibilities:

Analyst / Sr Analyst

• Review and process delinquency & bankruptcy notification requests
• Validate foreclosure triggers and investor timelines
• Validate case type (Chapter 7 / 13) and borrower status
• Handle complex cases and exceptions
• Perform data validation and exception handling
• Provide on-the-floor support and mentoring other team members
• Meet daily productivity and quality targets
• Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
• Communicate discrepancies or process deviations timely
• Act as the first point of contact for escalations
• Collaborate with Training and Quality teams to improve process accuracy

Eligibility:

• Graduates (any stream)
• Strong attention to detail and good typing speed (2530 WPM)
• 2 years of relevant BPO/back-office experience (preferably in banking)
• Strong domain knowledge in Mortgage | Bankruptcy | Foreclosure | Loss Mitigation
• Excellent analytical and reporting skills
• Prior experience as SME/quality checker/process trainer is a plus
• Basic MS Office skills
• Willingness to work in US shifts
• Good comprehension and communication in English

Role: Banking Operations - OtherIndustry Type: Analytics / KPO / ResearchDepartment: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: Banking Operations