US International Customer service Process

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Process transactions, answer questions about products/services, and provide solutions to customers' concerns.
• Meet daily/weekly targets for call handling, sales conversion rates, and upselling opportunities.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-5 years of experience in BPO/Call Centre environment with focus on international sales (US/UK).
• Strong knowledge of US Voice Process/International BPO processes.
• Excellent communication skills with ability to handle high-pressure situations effectively.
• Proficiency in UPSelling techniques with strong negotiation skills.