US HR Specialist Background Verification (BGC/BGV)

Job Summary

Responsible for managing and coordinating the end-to-end background verification process for US employees and candidates. The role involves working closely with candidates, HR/Recruitment teams, background screening vendors, and previous employers to ensure accurate, timely, and compliant completion of background checks.

Key Responsibilities

• Manage end-to-end US background verification (BGC/BGV) processes for candidates and employees.
• Initiate and monitor background checks through third-party screening vendors.
• Coordinate with candidates to collect required information and supporting documents.
• Perform and/or coordinate employment verification, education verification, professional reference checks, address verification, identity verification, and criminal/public-record checks, as applicable to the client/program.
• Contact previous employers, HR departments, educational institutions, and other authorized sources to validate candidate information.
• Verify employment details such as employer name, job title/designation, employment dates, and other information required by the screening program.
• Review background-check reports and identify discrepancies, missing information, exceptions, or potential red flags.
• Follow up with candidates and verification sources to resolve discrepancies and incomplete cases.
• Coordinate with US HR, Talent Acquisition, recruiters, hiring managers, and screening vendors regarding case status.
• Maintain accurate case records, trackers, documentation, and updates in ATS/HRIS/BGC systems.
• Monitor TAT, SLA, productivity, and quality metrics and ensure cases are completed within required timelines.
• Escalate adverse or complex findings according to company policies and established compliance procedures.
• Maintain confidentiality and securely handle sensitive candidate and employee information.
• Ensure BGC activities follow applicable company policies and relevant US background-screening requirements.
• Prepare daily/weekly/monthly BGC status reports and provide updates to stakeholders.
• Support audits, process reviews, quality checks, and continuous improvement initiatives.
• Identify process gaps and recommend improvements to increase accuracy, turnaround time, and candidate experience.

Required Skills

• 2–5 years of experience in US HR, HR Operations, Background Verification, BGV/BGC, onboarding, or recruitment operations.
• Good understanding of the US employment and background-screening process.
• Strong knowledge of employment and education verification procedures.
• Experience working with third-party BGC/BGV vendors.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to identify discrepancies.
• Strong follow-up, coordination, and case-management skills.
• Ability to manage multiple cases simultaneously while meeting deadlines.
• Proficiency in MS Excel, Outlook, Word, and HR/ATS/BGC platforms.
• Ability to work in US shifts/night shifts when supporting US operations.
• Strong understanding of confidentiality and data-protection practices.