US Healthcare Insurance

Role & responsibilities

Act as the primary point of contact for the branch (US onshore), providing comprehensive support

• Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies

and procedures

• Responsible for end to end support of the policy lifecycle services

• Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch

• Be a US Health Insurance domain expert to conduct end to end renewal activities

• Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall

customer experience

• Co-coordinating with internal operations team to get the renewal activities completed on time

• Handle queries effectively, aiming to minimize re-work at service center

• Ability to identify risks, issues and successfully navigate through to completion

• Strong time management and organizational skills; ability to work independently and effectively

managing multiple tasks at once