US Healthcare Calling Executive

We are looking for confident and customer-focused US Healthcare Tele callers to join our healthcare operations team.

The role involves outbound calling, patient outreach, Health Risk Assessment (HRA) data collection, appointment scheduling, and coordination with US healthcare providers.

The ideal candidate should have excellent English communication skills, professional telephone etiquette, strong listening skills, and the ability to maintain accurate records while meeting productivity and quality targets.

Key Responsibilities

• Make outbound calls to US patients, hospitals, and healthcare providers as per the assigned process.
• Conduct patient outreach and collect Health Risk Assessment (HRA) information accurately.
• Schedule appointments and coordinate with hospitals, healthcare providers, and patients.
• Communicate professionally and confidently with US healthcare representatives and patients.
• Handle basic patient and provider queries and escalate complex issues to the appropriate team.
• Maintain accurate call logs and update patient, HRA, and appointment information in the designated system.
• Ensure the accuracy and completeness of data entered into the system.
• Follow established calling scripts, standard operating procedures, quality guidelines, and healthcare data privacy requirements.
• Meet assigned calling, productivity, documentation, and quality targets.
• Participate in call monitoring, feedback sessions, and process training as required.

Candidate Requirements

• 6 months2 years of relevant experience in US Healthcare Calling, Healthcare BPO, or an International Voice Process is preferred.
• Excellent spoken English, pronunciation, listening, and comprehension skills.
• Strong interpersonal, persuasion, and telephone communication skills.
• Ability to handle outbound calls professionally and confidently.
• Basic computer knowledge and the ability to work with healthcare-related information.
• Good attention to detail and accuracy in data entry and record maintenance.
• Ability to handle rejection, follow scripts, and meet performance targets.
• Willingness to work US business hours, including night shifts in India.

Preferred Experience

Candidates with experience in any of the following areas will be preferred:

• US Healthcare Calling
• Healthcare BPO / International Voice Process
• Patient Outreach
• Health Risk Assessment (HRA)
• Appointment Scheduling
• Medical or Healthcare Tele calling
• US healthcare process coordination

Shift and Transportation

• The role requires working in US-aligned shifts, including night shifts.
• Pick-up and drop transportation may be provided for late-night shifts, with reimbursement available as applicable under company policy.

Candidates with excellent communication skills and a strong interest in US healthcare operations may also be considered as freshers.