US Health Insurance-Associate/Senior Associate

Job description

Role Summary

The Benefits Support Specialist -L1/L2 supports benefit administration activities, including provider outreach, claim support processes, documenta on review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Key Responsibilities

• Process assigned benefit-related activities within established service levels
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up activities and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows
• Escalate issues or exceptions to leadership when needed
• Participate in training and continuous learning activities

Required Skills

• Excellent communication and customer service skills
• Good attention to detail
• Ability to follow documented procedures
• Ability to manage multiple tasks and priorities
• Willingness to learn new systems and processes

Location: Kochi
Shift: Night shifts (flexibility required)
Experience: Minimum 1 year

If interested, please drop or call to [phone removed]