US Health Care Support Associate - Voice process
Factotum Technologies · Bengaluru · onsite · Posted 72d ago
About a minute. You'll make an account on the way through.
About this role
Job Description
Role: US Healthcare Remote Support Associate
Location: Bengaluru
Shift: 7:30 PM - 4:30 AM (Night Shift)
Employment Type: Full-time
About the Role
Join our US Healthcare Support team and help coordinate patient interactions and appointment workflows for healthcare providers in the United States. This role is ideal for candidates with strong communication skills, the ability to understand US accents, and an
interest in the healthcare domain.
Key Responsibilities
Handle inbound and outbound patient support interactions.
Understand and communicate effectively with US-based patients.
Accurately capture patient information and maintain records.
Use healthcare systems to update case notes and appointment details.
Work closely with internal teams to ensure timely patient support.
Required Skills & Qualifications
Graduate in any discipline (Healthcare/Life Sciences preferred).
Excellent spoken and written English.
Strong ability to understand US accents.
Good typing speed and accuracy.
Knowledge of basic medical terminology.
Basic computer proficiency (MS Office, email, web applications).
Customer-focused attitude with attention to detail.
What We Offer
Free transport.
Free meals during the shift.
Attractive performance-based incentives.
Structured training and continuous learning.
Sourced from naukri