US Collections Telecaller

We are looking for a highly motivated and results-driven US Collections Telecaller to join our team in Greater Noida West. The ideal candidate should have 0-1 years of experience.

Roles and Responsibilities :

• Handle inbound and outbound calls from clients and vendors to resolve outstanding accounts receivable issues.
• Utilize effective communication skills to negotiate payments and settlements with customers.
• Identify and address customer needs, providing timely solutions to minimize debt and maximize recoveries.
• Maintain accurate records of all interactions with customers, including call notes and payment status updates.
• Collaborate with internal teams to ensure seamless coordination of collection efforts.
• Stay updated on industry trends and best practices to continuously improve collection strategies.

Job Requirements :

• Strong understanding of the collections process, including debt recovery principles and techniques.
• Excellent communication and negotiation skills, with the ability to work effectively in a fast-paced environment.
• Proficiency in using computer systems and software applications, such as CRM tools and telephony systems.
• Ability to work independently and as part of a team, demonstrating strong problem-solving and analytical skills.
• Familiarity with US-based regulations and laws related to collections and debt recovery is an asset.
• Strong attention to detail, with a focus on delivering high-quality results and meeting performance metrics.