US Client Coordinator - Chennai - US Shift - WFO

Position - US Client Coordinator

Experience - 3 to 7yrs

Shift Timing US Shift

Location – Chennai (T.Nagar)

Mode - Work From Office

[email removed] - [phone removed]

Roles and Responsibilities:

Consultants Related (Daily)

• Manage Candidate Interviews
• Scheduling with client and candidate
• Updating VMS and RMS
• Ensuring candidate is informed prior to interview
• Interview Preps/Debriefs
• Manage Candidate Placement
• Negotiate with offer decline candidates
• Update RMS with placement details
• Manage Candidate Onboarding and Start
• Complete Project Orientation
• Ensuring onboarding & i9 completion
• Attending HR onboarding calls
• Sending contact details to billing consultants on/after start
• Training consultants on Timesheet process (Entering OT hours in VMS etc.)
• Manage Candidate on project
• Pay increase requests and updates in RMS
• Project extension acceptance and updates in RMS
• Handling billing consultant issues
• Calling billing consultants (monthly)

Account Related (tasks completed as and when needed)

• Time sheet approvals
• Check client chat messages and take prompt action
• For certain low volume accounts - will be sole Point of Contact - will be handling full lifecycle of client.
• Responding to escalated issues from MSP