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    Job · 18126426

    Vensure Employer Services logo

    US Benefits Client facing

    Vensure Employer Services · Thiruvananthapuram · onsite · Posted 35d ago

    Undisclosed1–2 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Position Summary


    This position is responsible of guaranteeing the good client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current benefits and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee benefits and active plans.


    Essential Job Functions:


    • Answering and responding to inbound escalated calls
    • Responding to escalated emails and live chat inquiries
    • Troubleshoot and research to resolve requests
    • Resolve complaints and issues
    • Escalate issues to supervisors and managers


    Sourced from naukri

    Skills

    Customer EngagementCustomer Retentioncustomer satisfaction

    About Vensure Employer Services

    Vensure Employer Services logo

    Vensure Employer Services

    Recruitment

    305

    employees

    2004

    22 years old

    Chandler, Arizona

    US

    ₹19.4L PA avg

    Avg at Vensure Employer Services

    About

    Vensure Employer Solutions company, We are the largest privately held, full-service HR technology and solutions provider. Vensure proudly serves more than 3 million worksite employees and 90,000 small and mid-sized businesses (SMBs) across America and around the globe. Founded in 2004, VensureHR is a leading provider of HR services and technology.Headquartered in Chandler, Arizona, our solutions simplify administrative tasks, minimize risks, ensure compliance, and streamline HR, payroll, and benefits processes. We use advanced technology and provide personalized services that have benefited over 526,000 worksite employees in different industries, processing more than $18.6 billion in payroll annually. No matter what stage of business you are in, we provide custom solutions to meet your unique requirements. Whether you need assistance with startup efficiencies, PEO services to manage HR and payroll, administrative services as you grow, EOR services to expand internationally, or enterprise-level HCM technology.We have all your needs covered. Our services include the following:HR AdministrationPayrollBenefitsRisk & ComplianceTalent RecruitingProfessional Employer Organization (PEO)Administrative Services Only (ASO)Employer of Record (EOR)

    Industries

    RecruitmentIT Services & Consulting

    Employee ratings

    0 reviews

    3.9/ 5

    Employees rate it well for

    Compensation & Benefits41Overall Company39

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    US Benefits Client facing · waiting for your command