US Benefits Admin

The Senior Associate/ Lead HRSS (US Benefits) will execute and support the delivery of comprehensive benefits administration for our US-based workforce. This role requires a detail-oriented, hands-on professional to handle the employee benefits lifecycle, resolve intermediate escalations, support system maintenance in Workday, and ensure high-quality service delivery.

1. Benefit Program Administration

• Administer 401(k) Plans: Handle day-to-day tasks for 401(k) plans including contributions, loans, and regular data syncs.
• Coordinate Health Accounts: Manage daily operations for HSA, FSA, and associated spending accounts.
• Support Benefits LOA: Coordinate benefit adjustments and premium tracking during Leaves of Absence (FMLA, disability).
• Reconcile Vendor Invoices: Audit and reconcile monthly vendor invoices to ensure accurate data and premium payments.

2. Annual Events & System Operations

• Support Open Enrollment: Assist in executing annual open enrollment, performing system testing, and validating final data transmissions.
• Maintain Workday Data: Monitor integration errors, update electronic data interchange (EDI) files, and log system bugs in Workday.

3. Inquiry, Escalation, & Stakeholder Management

• Handle Tier-2 Escalations: Resolve intermediate employee benefits inquiries and manage assigned ticket queues within SLAs.
• Coordinate with Partners: Act as a reliable point of contact for US HR business partners, brokers, and external vendors.
• Clear Communication: Deliver clear, empathetic, and professional communication to US employees and partners.

4. Process Improvement & Reporting

• Assist Optimization: Identify operational bottlenecks and suggest workflow automation ideas to leadership.
• Maintain Metrics: Update and track service metrics, reports, and dashboards to monitor queue health.

Required Qualifications

1. Experience & Domain Expertise

• US Market Focus: 25 years of experience in HR Shared Services supporting US workforces.
• Benefits Execution: Practical experience processing US benefits, HSA transactions, and 401(k) data updates.

2. Technical Skills

• Workday Benefits: Hands-on experience navigating and managing workflows inside the Workday Benefits module.
• Data Proficiency: Intermediate to advanced Microsoft Excel skills for data reconciliation and invoice auditing.

3. Location & Shift Requirements

• Office Presence: Must work from our Chennai office 5 days a week (mandatory on-site role).
• Shift Flexibility: Fully flexible to work permanent night shifts aligned with the US EST time zone.

Core Competencies

• US Benefits: 401(k), HSA, FSA, and open enrollment support.
• Leave Management: Basic knowledge of US Leaves of Absence (LOA) and FMLA tracking.
• Financial Operations: Invoice reconciliation, data verification, and auditing.Problem Solving: Ticket management, escalation resolution, and workflow troubleshooting.
• Communication: Excellent verbal and written English communication skills.

HR Name: Pranavalakshmi

Mail: [email removed]

Interview Mode: Virtual Interview

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