Urgent Openings For Executive Query Resolution
sbc exports ltd · Noida · onsite · Posted 66d ago
About a minute. You'll make an account on the way through.
About this role
Company: SBC Exports Limited
Department: Query Resolution Team (QRT)
Position: Executive
Location: Noida Sector 62
Employment Type: Full-Time
Experience: 1 year to 2 years
Educational Qualification Post- graduate to apply.
Key Responsibilities
Handle and resolve customer, client, and stakeholder queries in a timely and professional manner.
Act as the primary point of contact for query management and issue resolution.
Coordinate with Sales, Operations, Accounts, HR, and other departments to ensure prompt closure of requests.
Track, monitor, and maintain records of all queries and their resolution status.
Ensure adherence to defined service levels and turnaround times (TAT).
Escalate unresolved or critical issues to the concerned stakeholders and management.
Prepare MIS reports, query logs, and status updates for management review.
Identify recurring issues and recommend process improvements.
Maintain high standards of customer satisfaction and service excellence.
Required Skills
Excellent verbal and written communication skills.
Strong coordination and stakeholder management abilities.
Problem-solving and analytical mindset.
Good knowledge of MS Office (Excel, Word, PowerPoint).
Ability to multitask and work in a fast-paced environment.
Professional attitude with strong follow-up and ownership skills.
Interested Candidates Share Resume on - [email removed]
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Skills
About Sbc Exports

sbc exports ltd
Fashion & Textile
175
employees
2011
15 years old
Mirzapur
India
₹13.1L PA avg
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