Urgent Opening Technical Support Engineer_Bharuch

Role & responsibilities

Responsibilities:

• Provide Technical Assistance: Respond to user requests for technical assistance via phone, email, or in person.
• Troubleshooting and Diagnosis: Diagnose and resolve technical hardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
• Ticket Management: Log all support requests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
• User Account Management: Assist with user account creation, password resets, and access management.
• Hardware and Software Installation: Install, configure, and maintain desktop computers, laptops, peripherals (printers, scanners, etc.), and software applications.
• System Maintenance: Perform routine maintenance tasks, including software updates, patching, and system backups.
• Network Support: Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Documentation: Create and maintain documentation of common issues, resolutions, and standard operating procedures.
• User Training: Provide basic training and guidance to end-users on the use of hardware and software.
• Inventory Management: Assist with tracking and managing IT assets, including hardware and software licenses.
• Escalation: Escalate complex issues to higher-level support teams or vendors when necessary.
• Remote Support: Provide remote technical assistance using remote desktop tools.
• Maintain a Clean and Organized Workspace: Ensure the physical workspace is organized and equipment is properly maintained.
• Adhere to IT Policies and Procedures: Follow established IT policies, procedures, and security guidelines.
• Stay Updated: Keep abreast of the latest technology trends and best practices in desktop support.