Urgent Opening||IT Helpdesk||Computacenter||Noida||WFO

Key Responsibilities:

• Respond to incoming support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting for hardware, software, and peripheral issues.
• Assist users with password resets, account access, and basic configuration support.
• Escalate unresolved issues to Level 2 or appropriate technical teams.
• Log and track support requests using the IT ticketing system.
• Follow documented procedures and contribute to internal knowledge base articles.
• Maintain professionalism and clear communication with end-users

Troubleshoot and resolve common Level 1 issues, including:
•Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), understanding on SSO

•Windows 10/11 OS issues, Utility Apps like Adobe, Notepad,

•Password resets, account unlock via Active Directory & self-service options
•Device onboarding, Installations & knowledge around Intune/Endpoint Manager

•Mailbox and Permissions, MS Exchange related queries
•Printing and peripheral support (webcam, headsets, mouse, keyboard, docking station)

•Basic troubleshooting for Cisco VPN, Wi-Fi and endpoint security tools like Proof Point.
Soft Skills:
•Strong verbal and written communication skills.
•Customer-first mindset with empathy and patience.
•Ability to follow SOPs, approval process and document troubleshooting steps clearly.
•Should have worked in US IT/Tech Support
•Support IM for outages through putting in proper notes, following templates for P1/P2 criteria