Urgent Opening For Total Rewards Representative at Airoli

Role & responsibilities

Acts as primary point-of-contact for benefits inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders.
Delegates and escalates queries as appropriate, but remains responsible through completion.
Tracks progress, and provides continuous feedback to requestors on status of their queries.
Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience.
Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.).
Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume).
Involves and drives general continuous improvement processes.
Leads data audits and analytics with a focus on benefit performance, cost and metric improvements

Preferred candidate profile

Candidate Excellent English Communication and good Experience and ready to work in shift time as well.