Urgent Opening For Sr. Desktop Engineer L2 (MAC) - Andheri

Role: Senior Desktop Support L2 (MAC)

Location: Andheri, Mumbai
Experience: Minimum 3 Years

Roles & Responsibilities:

* Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 & 8.1, Windows 10, MAC

* Office 365 Administration

* Troubleshooting Network connectivity in a LAN/WAN environment.

* Install, configure & maintain network services, equipment and devices.

* Printer Installation and Troubleshooting of both local and network printers.

* Hands-on experience in MS-Outlook configuration & Troubleshooting.

* Malware/Computer virus remediation by Antivirus installation and patch updates implementation.

* Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern.

* Providing End user support in order to facilitate operational flow.
* Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process

* Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop.

* Involved in maintaining and resolving tickets as per the SLA.

* Adding clients to Domain and resolving related issues.

* Experience in VIP users handling

* Excellent communication skill

Skills Required:

Experience in Mac OS and Office 365

Knowledge on SLA

Network Management

Video Conferencing Support (Zoom, Webex etc.)

If interested, please share your updated resume at [email removed]