Urgent Opening For MSD 365 CE CRM Technical

Job Location- Noida/Bangalore/Gurgaon/Mumbai/Pune/Hyderabad/Kolkata/Chennai

N.P -Max 30 Days

• Minimum Qualifications:

Education:

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Experience:
• Relevant experience, typically 6 or more years, in Dynamics 365 CE development and implementation, particularly in Customer Service modules, is required. Experience with contact center technologies and the Dynamics 365 Omnichannel solution is highly valued, as is experience in data migration and integrating with external systems.
• Proven experience in Dynamics 365 Customer Service and specific experience with Omnichannel for Customer Service or similar contact center solutions is highly beneficial.
• Experience with full software development lifecycle (SDLC) and Agile/Scrum methodologies.
• Technical Skills:
• Strong proficiency in C#, .NET, and JavaScript/TypeScript.
• Expertise in Dynamics 365 technical components: Plugins, Workflows, Web Resources, and the Dataverse.
• Experience with Azure cloud services (Logic Apps, Functions, Service Bus) for integrations.
• Proficiency in the Power Platform (Power Apps, Power Automate, PCF).
• Database experience with Microsoft SQL Server and integration tools (e.g., SSIS).
• Soft Skills:
• Excellent problem-solving, analytical, and troubleshooting abilities.
• Strong verbal and written communication skills, with client-facing experience.
• Ability to work both independently and collaboratively in a team environment.
• Preferred Certifications:
• Microsoft Certified: Dynamics 365 Fundamentals (CRM pathway)
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
• Microsoft Certified: Azure Developer Associate (AZ-204)