Urgent opening For Key Account Manager

Role & responsibilities

KEY RESPONSIBILITIES:

• Responsible for maintaining and managing the Key Accounts for organization in assigned territory
• Prepare forecasts of business through sales of printers, spares and consumables for the Key Accounts being managed
• Own the client relationship and ensure that there is no poaching done for any client
• Report regularly to National Key Account Manager/ Managers on each of the assigned Key Accounts

SALES MANAGEMENT:

• Represent the entire set of products and services of the company to the specified Key Accounts. Represent and maintain relationship of company with Key Customers
• Lead the Customer account planning cycle and ensure that the customer needs and expectations are met by the company.
• Analyze on monthly basis IB business for account and take corrective action for improvements, prepare plan of action for this and track the implementation of the same.
• Establish productive, professional relationships with key personnel in the assigned customer accounts.
• Co-ordinate the involvement of company personnel, including support, service and management resources, in order to meet account performance objectives and customers expectation.
• Proactively leads a joint company-strategic/key account planning process that develops mutual performance objectives, financial targets and critical milestones for one to three years.
• Lead solution development efforts that best address customers needs, while coordinating the involvement of all necessary company personnel
• Maintain high customer satisfaction ratings by working closely with respective Regional and Branch Service managers and get problem resolution done with speed and efficiency.
• Proactively assesses, clarifies and validates customer needs on an ongoing basis
• Ensuring Timely Payment collection through own efforts or designated Branch Team for Key Accounts
• Visit Customer base to collect first-hand information about customer satisfaction, regularly.
• Customer dissatisfaction highlighted by BM/BSMs not resolved for more than 48 hrs. to be taken up on top most priority with National Managers to provide solutions. Keeping track on problem resolution progress, if not being closed, should take it up with respective BSM or RSM.
• Developing specific plan for promotional activities in consultation with Marketing communication manager & Marketing Director, along with the expenses and budget for Key Accounts.
• Collecting information and keeping track on Competitors activity and share the feedbacks to the top management on regular basis.
• Regularly update competitor’s Products knowledge and new market developments.
• Conducting weekly/monthly/quarterly meetings with National Key Account Manager/ Managers to give formal presentation of each individual Account and determine past months/quarters actions and plan & targets for upcoming month/quarter
• To provide daily, weekly, monthly, and quarterly reporting and plans of self to National Key Account Manager/ Managers .
• Review expenses and be economical in travel costs
• Provides quarterly and annual results assessments of each account

Preferred candidate profile

• Excellent Communications Skills
• Must be good at Customer Management including customer relations
• Must be process oriented
• Should be target oriented
• Must have a flair for Selling
• Excellent Presentation Skills
• Strong Personality with positive attitude
• Should have experience in selling Capital goods
• Should have been selling to industries and in direct sales
• Should have Technical Sales experience
• Should have Basic knowledge of Computers
• Experience of working in SAP environment will be added advantage