Urgent opening For Head of Operations

Role & responsibilities

We are looking for an experienced Head Operations to lead and manage end-to-end operations across the organization. The role will be responsible for ensuring operational efficiency, business continuity, productivity, quality, cost optimization, customer delivery, and process excellence.

The incumbent will provide strategic and operational leadership across manufacturing/production, supply chain, procurement coordination, logistics, service operations, project execution, and operational support functions, as applicable to the business.

Key Responsibilities

1. Operations Strategy & Leadership

• Develop and execute the operational strategy in alignment with overall business objectives.
• Lead day-to-day operations and ensure effective execution of business plans.
• Establish operational priorities, performance standards, and measurable KPIs.
• Drive scalability, operational excellence, and continuous improvement.

2. Operational Planning & Execution

• Ensure timely execution of operational activities, projects, customer commitments, and business requirements.
• Monitor operational performance, capacity, resource utilization, and productivity.
• Identify operational bottlenecks and implement timely corrective actions.
• Ensure effective coordination between various operational functions.

3. Process Excellence & Productivity

• Standardize and improve operational processes, workflows, and SOPs.
• Drive productivity improvement, automation, process optimization, and cost efficiency.
• Establish performance dashboards and review mechanisms for critical operational metrics.
• Promote continuous improvement across all operational activities.

4. Supply Chain & Coordination

• Work closely with Procurement, Supply Chain, Stores, Logistics, Production, Sales, and Service teams.
• Ensure availability of required materials, resources, equipment, and manpower.
• Optimize inventory, lead times, logistics, and operational costs.
• Strengthen coordination between demand, supply, production, and customer delivery.

5. Quality, Compliance & Risk Management

• Ensure adherence to defined quality standards, processes, SOPs, and regulatory requirements.
• Establish operational controls and risk mitigation mechanisms.
• Monitor quality issues, customer complaints, operational failures, and corrective actions.
• Ensure business continuity and operational risk preparedness.

6. Customer Delivery & Service Operations

• Ensure timely delivery of products, projects, installations, and services as committed.
• Monitor service and operational performance against customer expectations.
• Coordinate with Sales and Customer Service teams to resolve critical operational escalations.
• Drive improvements in customer experience through operational excellence.

7. Cost & Resource Management

• Develop and manage operational budgets and control operating costs.
• Optimize manpower, infrastructure, equipment, logistics, and other operational resources.
• Identify opportunities for cost reduction without compromising quality or customer commitments.
• Monitor operational profitability and efficiency indicators.

8. Team Leadership & People Development

• Lead, mentor, and develop operational teams across relevant functions and locations.
• Establish clear roles,responsibilities, KPIs, and performance expectations.
• Build a culture of accountability, collaboration, discipline, safety, and continuous improvement.
• Develop leadership capability and succession plans within the operations function.

9. Cross-Functional Collaboration

• Work closely with Business, Sales, Finance, HR, Procurement, Supply Chain, Engineering, Service, and other functions.
• Ensure smooth coordination between commercial commitments and operational execution.
• Provide operational inputs for business planning, new projects, capacity expansion, and strategic initiatives.

10. Management Reporting & Governance

• Establish and monitor key operational KPIs covering productivity, quality, cost, delivery, utilization, and customer service.
• Conduct regular operational reviews and present performance, risks, and improvement plans to senior management.

Drive timely resolution of critical operational issues and ensure accountability for action plans.

Preferred candidate profile

• Bachelors degree in Engineering, Operations, Supply Chain, Business Management, or a related discipline.
• MBA/PGDM in Operations, Supply Chain, or Business Management will be an advantage.
• 1520 years of progressive experience in operations leadership, preferably with experience managing multi-functional and multi-location operations.
• Strong experience in operational planning, process improvement, cost management, supply chain coordination, quality, and team leadership.