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    Job · 18876967

    spandana sphoorty financial ltd logo

    Urgent Opening for Customer Support Staff (Multilingual preferred) || Criss Financial

    spandana sphoorty financial ltd · Not specified · onsite · Posted 30d ago

    Not disclosed1–3 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

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    • Urgent Opening for Customer Support Staff (Multilingual preferred)

    Urgent Opening for Customer Support Staff (Multilingual preferred)

  1. Department - Complaints & Customer support Staff
  2. Role - Customer Support Staff
  3. Location - Hyderabad


  4. Role & Responsibilities:


    Experience- 1-3 Years in customer service or a related field.

    Job Purpose:

    We are seeking a proactive and customer-focused Customer Service Associate to join our team. The ideal candidate will be responsible for handling customer enquiries, resolving issues efficiently, and delivering exceptional service across multiple channels including phone, email, and WhatsApp Tickets.

    Key Accountabilities:

    ·         Respond promptly and professionally to customer queries via phone, email, and WhatsApp Tickets.

    • Resolve customer complaints and provide appropriate solutions within defined timelines.
    • Maintain accurate records of customer interactions and transactions.
    • Follow communication procedures, guidelines, and policies.
    • Collaborate with internal teams to ensure customer satisfaction.
    • Identify and escalate priority issues to the appropriate departments.
    • Meet or exceed performance metrics such as CSAT, CES, and response time.

    Required Skills & Qualifications

    • Bachelor's degree or equivalent experience.
    • 1–2 years of experience in customer service or a related field.
    • Excellent verbal and written communication skills.
    • Strong problem-solving and multitasking abilities.
    • Proficiency in CRM systems and Microsoft Office tools.
    • Ability to remain calm and empathetic under pressure.

    Preferred Attributes

    • Experience in a fast-paced, high-volume support environment.
    • Familiarity with CSAT and other customer experience metrics.
    • Fluency in 4 languages (English (Mandatory), Hindi (Mandatory), Telugu, Malayalam, Tamil, Kannada, Odia, Bengali, Marathi.
    • Positive attitude and a passion for helping others.

    Performance Metrics

    • Customer Satisfaction Score (CSAT)
    • Net Promoter Scores (NPS)
    • First Contact Resolution (FCR)
    • Average Handling Time (AHT)
    • Quality Assurance Score

     



    Apply for the position

    Upload CV/Resume* (Allowed extensions are .docx & .pdf)

    Submit
    function validatePhone(input) // strip non-digits input.value = input.value.replace(/[^0-9]/g, ); const errorMsg = document.getElementById(phoneError); errorMsg.textContent = ; // enforce first digit 6–9 if (input.value.length === 1 && !/[6-9]/.test(input.value[0])) input.value = ; // clear if invalid first digit //alert(First digit must be between 6 and 9.); errorMsg.textContent = First digit must be between 6 and 9.; return; // trim to 10 digits max if (input.value.length > 10) input.value = input.value.slice(0, 10); if (input.value.length == 10) var phone_number_email = input.value; if(phone_number_email != ) checknow(phone_number_email); function checknow(phone_number_email_check) var phone_number_email = phone_number_email_check; var jobid = 35; $.ajax( url: https://spandanasphoorty.com/Api/checkemailmobile, type: GET, data: jobid,phone_number_email, success: function(res) if(res.status == 1) alert(You have already applied for this job.); $(#phone).val(); $(#email).val(); ); function sendotpnow() var cname = $(#name).val(); var cphone = $(#phone).val(); $(#otpInput).val(); $.ajax( url: https://spandanasphoorty.com/login/sendcandidotpnow, type: GET, data: cname:cname,cphone:cphone, success: function(res) console.log(res); //alert(res); ); $(document).ready(function() $(#ctcview).hide(); $(#prevcompanyview).hide(); $(#others_hqview).hide(); $(#fileupload).change(function() myfile= $( this ).val(); var ext = myfile.split(.).pop(); if(ext==pdf || ext==docx) //alert(allowed); else alert(Please upload .docx & .pdf extensions); myfile= $( this ).val(); ); $(#email).change(function() var phone_number_email = $(this).val(); if(phone_number_email != ) checknow(phone_number_email); ); $(#qualification).change(function() var hq = $(this).val(); $(#others_hqview).hide(); if(hq == Others) $(#others_hqview).show(); ); // $(#ctc).keydown(function() // var vv = $(this).val(); // //alert(vv); // input.value = input.value.replace(/[^0-9]/g, ); // ); $(#ctc).on(input, function() this.value = this.value.replace(/[^0-9]/g, ); if (this.value.length === 1 && this.value === 0) this.value = ; alert(Enter Valid CTC); ); $(#expctc).on(input, function() this.value = this.value.replace(/[^0-9]/g, ); if (this.value.length === 1 && this.value === 0) this.value = ; alert(Enter Valid Expected CTC); ); $(#exp).change(function() var exp = $(this).val(); if(exp == 0) $(#ctcview).hide(); $(#prevcompanyview).hide(); else $(#ctcview).show(); $(#prevcompanyview).show(); ); $(#otpInput).on(input, function() this.value = this.value.replace(/[^0-9]/g, ); ); $(#resendotp).click(function() sendotpnow(); ); ); if ($(.contact-form-validated-new).length) $(.contact-form-validated-new).each(function () let contactForm = $(this); contactForm.validate( rules: name: required: true , email: required: true, email: true , phone: required: true, minlength : 10, maxlength : 10, digits: true , exp: required: true , ctc: required: true , expctc: required: true , notice: required: true , state: required: true , qualification: required: true , others_hq: required: true , resume: required: true , submitHandler: function (form) var otpModal = new bootstrap.Modal($(#myModal)[0]); var cname = $(#name).val(); var cphone = $(#phone).val(); $(#cname).html(cname); $(#cphone).html(cphone); otpModal.show(); sendotpnow(); // Handle OTP verification $(#verifyOtpBtn).off(click).on(click, function () var enteredOtp = $(#otpInput).val(); if(enteredOtp.length != 6) alert(Enter Valid OTP); return false; //var validOtp = 123456; //verify_candidate_otp $.ajax( url: https://spandanasphoorty.com/login/verify_candidate_otp, type: GET, data: mobile:cphone, otp:enteredOtp, success: function(res) if(res.status == 1) $(#otpError).hide(); otpModal.hide(); form.submit(); else $(#otpError).show(); setTimeout(function() $(#otpError).hide(); , 5000); ); ); return false; ); );
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    Sourced from foundit

    Skills

    crm systemsMicrosoft Office Tools

    About Spandana Sphoorty Financial

    spandana sphoorty financial ltd logo

    spandana sphoorty financial ltd

    NBFC

    30k+

    employees

    1998

    28 years old

    Hyderabad/Secunderabad, Telangana

    India

    ₹4.1L PA avg

    Avg at Spandana Sphoorty Financial

    About

    Spandana Sphoorty Financial Limited (SSFL) is a microfinance company (NBFC MFI).

    Industries

    NBFC

    Employee ratings

    10 reviews

    3.7/ 5

    Culture

    3.6

    Career growth

    3.8

    Work-life

    3.8

    Employees rate it well for

    Compensation & Benefits37Overall Company37

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    Urgent Opening for Customer Support Staff (Multilingual preferred) || Criss Financial · waiting for your command