Urgent Opening For Contact Centre Executive

Roles and Responsibilities

• Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner.
  
• Make outbound calls to promote products/services to potential clients, generate leads, and maintain relationships with existing ones.
  
• Provide excellent customer service by understanding their needs, addressing issues promptly, and escalating complex cases when necessary.
  
• Collaborate with team members to achieve common goals and share knowledge to improve overall performance.