Urgent Hiring Team Leader For Domestic BPO For Jamshedpur
FiveS Digital · Jamshedpur · onsite · Posted 33d ago
₹3.0L - ₹3.5L PA2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Manage and supervise a team of customer support advisors.
Share daily reports, RCA, and action plans with management.
Coordinate with Quality, Training, and WFM teams for performance improvement.
Handle shrinkage, rostering, and floor activities.
Strong knowledge of SLA, AHT, CSAT, and productivity metrics.
Minimum 2 years of experience as a Team Leader.
Share daily reports, RCA, and action plans with management.
Coordinate with Quality, Training, and WFM teams for performance improvement.
Handle shrinkage, rostering, and floor activities.
Required Candidate profile
Good communication and team handling skills.Strong knowledge of SLA, AHT, CSAT, and productivity metrics.
Minimum 2 years of experience as a Team Leader.
Sourced from naukri
Skills
Ecomerce prTeam LeaderDomestic BPOBpo OperationsattritionshrinkageE-commerce ProcessCall Center OperationsBlended Process
About FiveS Digital
FiveS Digital
BPO
501
employees
2009
17 years old
Udaipur, Rajasthan
headquarters
₹2.2L PA avg
Avg at FiveS Digital
₹3L – ₹3.5L PA
This role
About
FiveS Digital specializes in digital transformation and customer experience solutions, employing local talent to enhance operational efficiency for diverse industries.
Industries
BPOIT Services & Consulting
Employee ratings
10 reviews
3.6/ 5
Culture
3.0
Career growth
3.0
Work-life
3.2
Employees rate it well for
Skill Development36Overall Company36
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