Urgent Hiring | Team Lead - AR (Hospital Billing)

Greetings from SHAI !

We are hiring Team Lead - AR (Hospital Billing) at Chennai location.

Job Description

• Supervise the daily operations of a team of AR Analysts, ensuring timely claim follow-ups, denial management, and appeal filings.
• Monitor productivity and quality metrics to hit targets for Cash Collections, Denial Rates, and Days in AR
• Strong analytical capabilities, excellent English communication (for client interaction/calling), and proven team management experience
• At least 2-3 years of experience in hospital billing.
• Analyze and address complex denials, rejections, and underpayments while serving as a process expert in AR workflows, payer guidelines, and billing systems.
• Conduct root cause analysis for recurring issues and propose corrective actions to ensure compliance with turnaround time, productivity, and quality standards.
• Assist the team with escalated issues and client inquiries, providing feedback and coaching to enhance team performance.
• Support the training of new employees and promote ongoing knowledge sharing within the team.
• Collaborate with internal departments, such QA, Training team to resolve issues and prepare daily and weekly performance reports.

Job Requirements

• 5-8 years of experience in Medical Billing AR, with at least 1- 2 years in a leadership or supervisory role.
• Strong knowledge of the US healthcare system, insurance payers, EOBs, ERA, and denial management.
• Experience with Medicare, Medicaid, and commercial insurance follow-up and proficiency in medical billing software and practice management systems.
• Advanced knowledge of AR aging, collections, and revenue cycle management (RCM).
• Strong analytical, communication, and problem-solving skills, Ability to manage team performance and meet client KPIs..
• Experienced in managing high-value and aged accounts receivable with strong analytical and problem-solving abilities.
• Effective communicator with the capability to mentor and support team members.
• Strategize and assign outstanding claims to team members for optimal follow-up and collections.
• Conduct root cause analysis (RCA) on unresolved or denied claims to formulate corrective strategies.
• Manage client communications, handle escalated claim issues, and present weekly/monthly business reviews and mentor associates, track productivity (SLA compliance), and manage team attrition and shrinkage.
• Candidates currently designated as Group Coordinator, Team Coordinator, or Operations Supervisor are eligible to apply for the Team Lead - AR (Hospital Billing) role.
• Immediate joiners preferred. Applicants with a notice period of up to 1 month will also be considered.

Interested candidates can send their updated resumes to this email id [email removed]