Urgent Hiring - Product Trainer (Financial Product) - Chennai

Urgent hiring of Product Trainer. We are hiring for Chennai Location. Candidate should have minimum of 2 years experience in sales or Product training.

Interested candidate can call or WhatsApp their resume at [phone removed] (Brijesh Kumar), Or can share resume at [email removed]

Job Location - Chennai, Taramani

Job Description:

• Conduct Induction Training for on-boarded candidates and assess them on varies parameters for certification
• Enhance their knowledge about product, policy, partners & CRM
• Give on Job Training to the new joined employees and track their productivity on regular basis
• Conduct refreshers on floor regarding new updates, process and journey changes
• Identify Training needs by collaborating with quality, BU leaders and product
• Audit Calls of the bottom performers and share feedback with them. Improve overall productivity.
• Provide floor support to agents and track AHT, Talk time and Productivity
• Conduct Soft Skill Trainings
• Conduct Knowledge Assessments and publish scores
• Enhance CSAT scores of agents

Role Requirement:

• Excellent knowledge of process, CRM journey, partners and Rebuttals
• Basics of excel and Power Point Presentation
• Presentation Skill should be able to stand and speak In front of audience
• Good spoken and written English
• Good data analysis and numerical ability
• Flexible to work in 6 days
• Candidate should be expert in Tamil with any other south language.