Urgent Hiring // Product Support | Microsoft 365

Position: Product Support Executive
Experience: 1- 6 Years
Location: Hyderabad
Shift: Rotational / 247
Qualification: Any Graduate
Salary: Up to 5.5 LPA

• Role & responsibilities

• Provide technical support for Microsoft 365 products
• Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive & Office 365
• Handle customer queries through voice, chat and email
• Diagnose and resolve technical issues within SLA
• Create and manage support tickets
• Escalate complex issues to the appropriate technical teams
• Ensure excellent customer experience and first-contact resolution

Required Skills

• Hands-on experience with Microsoft 365 / Office 365
  • Good knowledge of Outlook, Teams, SharePoint and OneDrive
  • Strong troubleshooting and analytical skills
  • Excellent verbal and written communication
  • Experience in Product Support / Technical Support / Service Desk

• Contact Details:
• Rehan - [phone removed]
• Mansi - [phone removed]