Urgent Hiring - Presales Manager & Telemarketing Manager

Job Title: Team Manager - Presales
Location: Chennai
Company: Casagrand Builder Pvt. Ltd.

Shift: Day Shift only

Job Summary:
We are seeking an experienced and dynamic Team Leader / Manager to manage and drive performance for our customer care voice process . The ideal candidate will have strong leadership skills, a proven track record in target achievement, and the ability to motivate a team to deliver exceptional results while maintaining the highest quality standards.

Key Responsibilities:

• Be flexible to work in rotational day shifts, extensions, and weekends as required.
• Achieve daily, weekly, and monthly targets set for the team.
• Maintain a minimum 80% quality score on monthly audited calls.
• Audit executive calls, share timely feedback, and conduct daily mock calls.
• Ensure Calls-to-Allocation conversion rate of 5% and Overall Allocation SV conversion rate of 20%.
• Retain 90% of team resources business expectation is zero attrition.
• Control and minimize shrinkage within the team.
• Monitor team performance and report on key metrics.
• Conduct weekly performance reviews against planned vs. actual targets and document findings.
• Provide coaching, mentoring, and training based on identified needs.
• Motivate and encourage team members to work collaboratively towards shared goals.
• Resolve team issues, handle escalations, and maintain a positive work environment.

Skills & Competencies:

• Exceptional oral skills in regional languages Tamil / Telugu/ Hindi / Kannada - Enlish
• Strong leadership, decision-making, and problem-solving abilities.
• Proficiency in MS Excel, PowerPoint, and other presentation tools.
• Good analytical and reporting skills.
• Strong interpersonal skills to manage and engage diverse teams.

Very Vibrant And Stress Free Work Environment With @Free Lunch.

Good Salary/ High Incentives/Abroad Trip lot more benefits

Interested candidates Share your Resume:

[email removed]

WhatsApp : [phone removed] ; RAKESH HR

Kindly call to schedule your Interview Mention in Resume ( Rakesh HR ) Reference would be appreciated.