Urgent Hiring Multiple Openings BPO Industry PATNA

1. HR Manager BPO

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HR Manager BPO

Experience: 2+ Years | Qualification: Graduate | Salary: 35,000 CTC

Key Responsibilities:

• Manage recruitment and end-to-end HR operations.
• Handle employee onboarding, attendance, and documentation.
• Manage employee grievances and engagement activities.
• Monitor attrition and support employee retention.
• Coordinate with Operations on manpower requirements.

Skills: BPO HR, Recruitment, Employee Relations, HR Operations, Employee Engagement, HR MIS.

2. Team Leader BPO

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Team Leader – BPO

Experience: 5+ Years | Qualification: Graduate | Salary: 20,000 CTC

Key Responsibilities:

• Manage and motivate the team to achieve daily/monthly targets.
• Monitor KPI, productivity, quality, attendance, and SLA.
• Handle escalations and resolve operational issues.
• Conduct team meetings, coaching, and performance reviews.
• Coordinate with Quality, Training, and HR teams.

Skills: Team Handling, BPO Operations, KPI/SLA Management, Communication, Escalation Handling.

3. Assistant Manager – Quality

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Assistant Manager – Quality | BPO

Experience: 5+ Years | Qualification: Graduate | Salary: 27,000 CTC

Key Responsibilities:

• Manage overall Quality Assurance activities.
• Monitor calls/processes and ensure quality compliance.
• Analyze quality scores and identify performance gaps.
• Conduct calibration, feedback, and coaching sessions.
• Prepare quality reports and drive improvement initiatives.

Skills: Quality Assurance, Call Auditing, Quality Monitoring, KPI, CSAT, Process Compliance.

4. Trainer – BPO

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Trainer – BPO

Experience: 3+ Years | Qualification: Graduate | Salary: 20,000 CTC

Key Responsibilities:

• Conduct new-hire, process, and refresher training.
• Prepare training material and assessments.
• Monitor trainee performance and provide feedback.
• Identify training gaps and improve employee performance.
• Coordinate with Operations and Quality teams.

Skills: BPO Training, Communication, Presentation, Facilitation, Coaching.

5. Quality Analyst – BPO

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Quality Analyst – BPO

Experience: 3+ Years | Qualification: Graduate | Salary: 22,000 CTC

Key Responsibilities:

• Monitor and audit calls/interactions as per quality standards.
• Identify errors and process gaps.
• Provide feedback and coaching to agents.
• Maintain quality reports and evaluation records.
• Participate in calibration and improvement initiatives.

Skills: Quality Analysis, Call Monitoring, BPO Process, KPI, CSAT, Reporting.

6. Assistant Manager – Operations

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Assistant Manager – Operations | BPO

Experience: 5+ Years | Qualification: MBA | Salary: 28,000 CTC

Key Responsibilities:

• Manage day-to-day BPO operations and team performance.
• Drive productivity, quality, SLA, and business targets.
• Manage Team Leaders and resolve escalations.
• Analyze operational performance and implement improvements.
• Coordinate with Quality, Training, and HR teams.

Skills: BPO Operations, Team Management, KPI/SLA, Productivity, Escalation Management.

Apply through the link :- https://forms.gle/x3wW8U3eoYQAa28A8