Urgent Hiring - International Voice Support

Job Responsibilities:

• Handle inbound / outbound calls from international customers.
• Resolve customer queries and provide accurate information about products/services.
• Maintain a professional and customer-friendly approach during calls.
• Understand customer concerns and provide appropriate solutions.
• Document customer interactions and update information in the CRM/system.
• Meet defined quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.
• Follow company policies, processes, and data-security guidelines.

Required Skills:

• Excellent verbal communication skills in English.
• Good listening and problem-solving abilities.
• Comfortable communicating with international customers.
• Basic computer and MS Office knowledge.
• Ability to work in night shifts.
• Customer-service orientation and a positive attitude.

Eligibility:

• Any Graduate / Undergraduate can apply.
• Freshers with good English communication are welcome.
• Candidates should be willing to work in night shifts.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “[email removed]”