Urgent Hiring II Business Support Manager |I B2B Channel II Noida

Key Responsibilities:

1. Business Performance & Channel Analytics

• Develop a strong understanding of the B2B franchisee business model, channel structure, revenue streams, and business processes.
• Monitor franchisee performance, revenue generation, active franchisees, client acquisition, trading activity, and productivity.
• Analyse business trends and identify opportunities to improve franchisee activation, engagement, and revenue contribution.
• Support the Sales team in business planning, target tracking, and performance reviews.
• Provide data-driven insights and recommendations to drive channel growth and business expansion.

2. Campaign Planning & Management

• Plan, coordinate, and execute business campaigns to drive franchisee acquisition, activation, revenue growth, trading volumes, and client engagement.
• Define campaign objectives, eligibility criteria, targets, timelines, and incentive structures in coordination with stakeholders.
• Coordinate campaign execution and communication with Sales, Product, Operations, and IT teams.
• Track campaign performance against defined targets and share regular updates with business leaders.
• Conduct post-campaign analysis to evaluate participation, business impact, revenue contribution, and campaign effectiveness.
• Identify performance gaps and recommend corrective actions to improve campaign outcomes.

3. MIS, Reporting & Data Analysis

• Prepare daily, weekly, and monthly MIS reports, dashboards, business trackers, and performance summaries.
• Analyse franchisee-wise, region-wise, and channel-wise performance against business KPIs.
• Track revenue, active franchisees, client acquisition, trading activity, productivity, and campaign achievement.
• Ensure accuracy, consistency, and timely submission of business reports.
• Develop and maintain Excel-based dashboards and automated reporting formats.
• Provide analytical insights to support business reviews and management decision-making.

4. Stakeholder Management & Coordination

• Work closely with the B2B Sales team and Regional Business Heads to understand business requirements and monitor execution.
• Coordinate with MIS teams for data extraction, validation, reporting, and dashboard development.
• Liaise with Operations for campaign implementation, incentive validation, and process-related requirements.
• Collaborate with Product teams on product-led campaigns and franchisee growth initiatives.
• Coordinate with IT for system enhancements, campaign configurations, report automation, and technical issue resolution.
• Track business requirements, follow up on action items, and ensure timely closure of dependencies.

5. Management Reporting & Presentations

• Prepare management-ready PowerPoint presentations for monthly business reviews, quarterly reviews, and strategic discussions.
• Present business performance, campaign outcomes, regional comparisons, key challenges, and action plans.
• Develop structured reports and presentations to support business planning and leadership decisions.
• Highlight business trends, performance gaps, and opportunities for improvement.

Required Skills & Competencies

• MS Excel: Strong proficiency in Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, COUNTIFS, IF formulas, data cleaning, charts, dashboards, and reporting automation.
• MS PowerPoint: Ability to prepare professional, structured, and management-ready presentations.
• Business Analytics: Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Business Acumen: Understanding of sales performance, channel operations, revenue drivers, and business growth.
• Campaign Management: Experience in planning, coordinating, tracking, and evaluating business campaigns.
• Stakeholder Management: Strong communication, coordination, and follow-up skills across multiple functions.
• Execution & Ownership: Ability to manage multiple assignments, meet deadlines, and maintain accuracy.
• Problem-Solving: Ability to identify business challenges and recommend practical solutions.

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