Urgent Hiring For Shift Managers

Role & responsibilities:

Accountability: The Shift Manager is responsible for managing restaurant operations during the assigned shift by ensuring excellent guest service, supervising frontline employees, maintaining food quality, managing peak-hour operations, and ensuring compliance with Paradise operating standards.

Major Deliverables:

1. Restaurant Operations

• Support the Restaurant Manager in daily restaurant operations.
• Ensure smooth opening, mid-shift, and closing activities.
• Monitor service quality and operational standards.
• Ensure compliance with Paradise SOPs.
• Supervise Front of House and Kitchen coordination.

1. Shift Operations

• Manage the restaurant during the assigned shift.
• Ensure smooth shift opening and closing.
• Monitor service quality.
• Ensure SOP compliance.

2. Peak Hour Operations

• Lead the team during lunch and dinner rush.
• Ensure quick table allocation.
• Monitor guest waiting time.
• Coordinate with kitchen for faster service.
• Maintain smooth dine-in operations.

3. Guest Experience

• Welcome guests warmly.
• Ensure prompt service.
• Handle customer complaints immediately.
• Escalate unresolved issues to the ARM/RM.
• Collect guest feedback.

4. Team Supervision

• Supervise Team Members, Captains, and Stewards.
• Allocate duties.
• Monitor attendance and punctuality.
• Ensure proper grooming.
• Conduct pre-shift briefings.

5. Customer Grievance Handling

• Resolve guest concerns professionally.
• Ensure service recovery.
• Record guest complaints.
• Follow up until resolution.

6. Sales Support

• Drive suggestive selling.
• Improve Average Bill Value.
• Support achievement of daily sales targets.

7. Food Safety & Hygiene

• Ensure kitchen and dining hygiene.
• Monitor food quality.
• Ensure PPE and sanitation compliance.
• Maintain cleanliness.

8. Store Improvement

• Identify operational gaps.
• Improve service speed.
• Reduce guest waiting time.
• Support audit compliance.

9. Inventory Support

• Verify stock availability.
• Minimize food wastage.
• Monitor consumable usage.

10. Administration

• Maintain shift records.
• Verify attendance.
• Submit shift reports.
• Report operational issues promptly.

Preferred candidate profile:

Need candidate from Restaurant Industries.