Urgent Hiring For Desktop Support Engineer_Mumbai_SION

Jole & responsibilities

Job Description For Desktop Support Engineer L2

Technical Support & Issue Resolution:

• Provide on-site and remote support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve Level 1 and Level 2 technical issues related to Windows, Mac OS, Microsoft 365, VPN, and collaboration tools (e.g., Teams, Zoom).
• Resolve incidents and service requests within SLA using ITSM tools.
• Troubleshoot system//network connectivity issues including VPN, Wi-Fi, and wired LAN.
• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).
• Maintain and troubleshoot endpoint security tools (antivirus, encryption, MDM, etc.).

User Management & Device Lifecycle:

• Perform user account provisioning and deprovisioning via Active Directory
• Support onboarding/offboarding of employees including device setup, orientation, and handover.
• Assist in managing the inventory of IT assets and ensure timely documentation and updates.
• Manage device lifecycle including procurement, deployment, maintenance, and disposal.

System Maintenance & Compliance:

• Ensure endpoints are patched, secured, and compliant with company policies.
• Administer MDM/endpoint management tools such as Intune.
• Maintain accurate documentation of configurations, asset tracking, and issue logs.

Collaboration & Escalation:

• Liaise with global/regional IT teams for issue escalation and problem resolution.
• Collaborate with security and infrastructure teams on compliance, monitoring, and IT audits.

                        Participate in global IT projects, rollouts, and upgrades as a local resource.