Urgent hiring For Customer Support Associate

Job Opening: Customer Service Executive (Voice Process - Inbound)

Job Title: Customer Service Executive - Voice Process (Inbound)

Location: Airoli, Navi Mumbai

Industry: BPO / Customer Service

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Job Summary:

We are hiring enthusiastic and customer-focused individuals for an Inbound Customer Service Voice Process. The role involves handling incoming customer calls, resolving customer queries, providing accurate information, and ensuring a positive customer experience.

This is a non-sales, non-target-based process, making it an excellent opportunity for both freshers and experienced candidates looking to build a career in customer service.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide appropriate resolutions.
• Deliver exceptional customer support while maintaining service quality standards.
• Accurately document customer interactions and update records.
• Escalate unresolved issues to the concerned team when necessary.
• Ensure customer satisfaction through timely and effective communication.
• Follow organizational guidelines, compliance standards, and process requirements.
• Maintain a positive attitude and professional approach during customer interactions.

Eligibility Criteria:

Educational Qualification

• Any Graduate can apply.

Experience

• Freshers are welcome.
• Candidates with customer service or voice process experience are preferred.
• Both freshers and experienced candidates are eligible.

Skills Required

• Good verbal communication skills.
• Basic computer knowledge.
• Strong customer service orientation.
• Ability to handle customer queries with patience and professionalism.
• Problem-solving skills.
• Willingness to work in rotational shifts.

Shift Details

• Shift Window: 8:00 AM to 8:00 PM
• Any 10-hour shift
• 9 working hours + 1-hour break

Salary & Benefits

Freshers to 11 Months Experience

• 17000 In-Hand Salary per month

Candidates with 1 Year or Above Experience

• 22,000 In-Hand Salary per month

Additional Benefits

• Stable work environment
• Career growth opportunities
• Professional training and development
• Opportunity to gain experience in customer service operations

Interview Process

1. HR Round
2. Operations Round
3. Client Round