Urgent hiring For BIg4 | ServiceNow Developer CSM/Immediate Joiner

• Design, develop, and maintain ServiceNow CSM applications and custom solutions.
• Configure CSM modules including Case Management, Agent Workspace, Knowledge Management, Consumer Service Portal, and Customer Journey Management.
• Develop and customize workflows, Flow Designer, UI Policies, Business Rules, Client Scripts, Script Includes, and Catalog Items.
• Build and enhance Service Portal pages and widgets.
• Implement integrations with external applications using REST/SOAP APIs, IntegrationHub, and MID Server.
• Configure SLAs, notifications, assignments, and escalation mechanisms.
• Collaborate with business stakeholders to gather requirements and provide technical solutions.
• Perform unit testing, troubleshooting, defect fixes, and support deployments.
• Follow ServiceNow development best practices and maintain technical documentation.
• Participate in Agile/Scrum ceremonies and support continuous improvement initiatives.

Required Skills

• 4 to 7 years of experience in ServiceNow development.
• Hands-on experience with ServiceNow CSM implementation and customization.
• Strong scripting knowledge in JavaScript and Glide APIs.

Experience with:

• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• Flow Designer
• IntegrationHub
• Service Catalog
• ACLs and Security
• Experience with REST/SOAP web services and third-party integrations.
• Knowledge of Service Portal and Agent Workspace.
• Familiarity with ITSM processes and CMDB concepts.
• Experience working in Agile environments.

Preferred Skills

• Experience with Now Assist for CSM and AI capabilities.
• Knowledge of IntegrationHub Spokes and Virtual Agent.
• Exposure to Performance Analytics and Reporting.
• Experience with App Engine Studio and Workspace customization.
• Understanding of ATF (Automated Test Framework).

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA) Preferred.
• ServiceNow Certified Application Developer (CAD) Preferred.
• ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM) Preferred.

Keywords: ServiceNow CSM, Case Management, Agent Workspace, Service Portal, Flow Designer, IntegrationHub, REST API, JavaScript, ITSM, Knowledge Management, Consumer Service Portal, Now Assist.

Location: Mumbai /Pune /Bangalore /Chennai