Urgent hiring For | BIg4|ServiceNow developer CMDB /CSDM

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Discovery Implementation & Support

• Configure and manage ServiceNow Discovery for on-prem and cloud environments
• Develop and maintain MID Servers, schedules, and credentials
• Troubleshoot discovery issues (classification, identification, exploration errors)
• Optimize discovery patterns and probes for performance and accuracy

Service Mapping Development : -

• Design and implement top-down and tag-based Service Mapping
• Create and maintain Business Service Maps with accurate CI relationships
• Develop and customize patterns for application/service discovery
• Handle complex multi-tier applications (web, app, DB layers)

Pattern & Probe Development : -

• Build and customize Discovery Patterns, probes, and sensors
• Work with scripting (JavaScript) for advanced pattern logic
• Debug pattern failures using logs and ECC queue

CMDB Integration & Data Quality : -

• Ensure discovered data aligns with CMDB standards
• Work with Identification and Reconciliation Engine (IRE)
• Maintain CI class models and relationships in cmdb_ci and cmdb_rel_ci
• Improve CMDB health (completeness, correctness, compliance)

Cloud & Modern Infrastructure : -

• Implement discovery for cloud platforms (AWS, Azure, GCP)
• Work with containerized environments (Kubernetes, Docker) where applicable
• Integrate with external tools (monitoring, asset systems)

Performance & Optimization : -

• Tune discovery schedules and reduce scan time
• Optimize MID Server performance and load balancing
• Identify and eliminate duplicate CI creation

Collaboration & Support : -

• Work with infrastructure, network, and application teams
• Provide L3 support for Discovery and Service Mapping issues

Technical Skills : -

• Strong hands-on experience with ServiceNow Discovery & Service Mapping

Expertise in:

• o Discovery Patterns, Probes & Sensors
• o MID Server setup and troubleshooting
• o ECC Queue debugging
• o Service Mapping (top-down & horizontal discovery)
• Strong scripting skills (JavaScript, Glide APIs)
• Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports)
• Experience with Linux/Windows administration basics Cloud & Infra Knowledge
• Familiarity with AWS, Azure, or GCP discovery
• Understanding of microservices and container environments
• CMDB Knowledge
• Strong understanding of CMDB data model and CI relationships
• Experience with IRE and reconciliation rules
• Data normalization and governance practices