Urgent hiring customer support executive

Key Responsibilities

• Handle inbound and outbound calls, emails, or chats to resolve customer queries and complaints
• Provide accurate information related to products, services, and policies
• Maintain a high level of professionalism, patience, and positivity in every customer interaction
• Record customer interactions and update CRM systems accurately
• Escalate complex or unresolved issues to senior support staff or relevant departments
• Follow up with customers to ensure their issues are resolved satisfactorily
• Meet individual and team performance metrics (TAT, CSAT, FCR, etc.)

Required Qualifications and Skills

• Bachelor's degree in any discipline (undergraduates may also be considered)
• 0 to 2 years of experience in customer support or a similar role (freshers welcome)
• Good verbal and written communication skills in English (and local languages if applicable)
• Basic computer literacy and familiarity with MS Office or Google Workspace
• Ability to multitask, prioritize, and manage time effectively
• Willingness to work in rotational shifts, including weekends if required