Uptime and Parts Manager West
Volvo Group · Mumbai · onsite · Posted 50d ago
Undisclosed1–8 yrsfulltimeSourced from
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About this role
Job Summary
Required Competencies
Job Details
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Regional Aftermarket Manager - West
In this role, you will work as a Uptime & Parts Manager -West and own the entire Aftermarket Business in West. You will be responsible for key Aftermarket deliverables - Revenue growth, Customer satisfaction and retention, and Dealer development based out of Mumbai in Market Area West.
We expect you to be:
- Defining a Road map in line with Region-India Strategy and managing the Aftermarket Business for Market area West.
- Responsible for Revenues, Customer satisfaction ( CSS ) and DSC scores for the Market Area
- Responsible for resolution of techno commercial issues to ensure prompt response to client s needs , thus delivering uptime , satisfaction and client retention.
- Understand & develop aftermarket processes to give feedbacks for improvements; Run & participate in projects as required
- Identify and develop teams in dealerships ( competence and strength )and help development of the C&I large Accounts in West
- Organize and participate in structured business meetings with Dealership team, Regional team, HO team as and when required - prepare MIS reports, presentations.
- Collaborate with Regional product management, CSA cell, customer support functions and other colleagues in the market area
Accountability:
- Dealer s service organization efficiency, quality, capability, capacity.
- CSS & DSC results for the dealership
- Response & resolution time.
- Team & Leadership development
- Dealer s efficiency to deliver quality CSA s that helps brick-wall clients
- Aftermarket business.
- Planning and forecasting.
- Strategize & create marketing plans.
- Customer Satisfaction and advocacy.
Required Competencies
- Relationship Management
- Customer Centricity
- Strategic thinking
- Collaboration and Networking
- Influencing , persuasion & Negotiation Skills
- Communication Skills
- Data management and Decision making
We value your data privacy and therefore do not accept applications via mail.
Job Details
- Location: Mumbai
- Position Type: Professional
- Job Category: Sales & Services
- Organization: Volvo Construction Equipment
- Travel Required: Frequent Travel
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactionCustomer Supporttechno-commercialleadership developmentConstruction equipmentComputer NetworksData ManagementProduct ManagementForecastingRelationship Management
About Volvo
Volvo Group
Automobile
4.5k+
employees
1927
99 years old
Gothenburg, Sweden
Sweden
About
Volvo offers a omplete solutions for financing and service. They have 12 brands. 100,000 employees. 190 markets. Trucks, buses, construction equipment, marine and industrial engines.
Industries
AutomobileManufacturing
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