Upselling - City Head

Summary:

We are looking for a high-performing City Head to lead our Upselling Sales function in the city. The role involves driving revenue growth from our existing customer base through effective upselling strategies, managing a team of Area Sales Managers (ASMs) and Relationship Managers (RMs), and ensuring all performance targets are consistently achieved.

Eligibility Criteria:

• Two-Wheeler along with Driving License
• Laptop for Client Demo

Roles and Responsibilities:

• Team Management:
• Lead, mentor, and manage a team of ASMs and RMs in the city.
• Ensure each team member meets their targets and follows the sales process.
• Conduct daily/weekly reviews to track performance, productivity, and pipeline health.
• Foster a high-performance culture and accountability across the team.
• Revenue & Target Achievement:
• Own the city's monthly upselling revenue targets and deliver consistent growth.
• Drive adoption and increased usage of all VAS offerings across the existing customer base.
• Strategically push higher-value plans and services to increase average revenue per customer.
• Sales Strategy Execution:
• Create and implement city-level sales plans based on company objectives.
• Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.
• Collaborate with marketing and product teams to run city-specific campaigns.
• Process & Reporting:
• Ensure 100% CRM compliance and data hygiene.
• Share daily/weekly performance reports with leadership.
• Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.
• Customer Success & Retention:
• Work closely with the support and operations team to ensure existing clients are satisfied.
• Help resolve escalated customer issues and ensure long-term retention.

Additional Qualification and Skills:

• Bachelor's degree is preferred .
• Professional experience of 6-9 years in Sales.
• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication