UPS Service Engineer

JOB DESCRIPTION : NAPS

Position: Service Engineer
Department: Service

Job Summary :
- We are looking for a motivated and technically oriented Service Engineer to join our
- Service & Support team. The candidate will be responsible for attending customer service requirements, breakdown calls, preventive maintenance, installations, commissioning, and troubleshooting of UPS systems and related electrical/electronic equipment.
- The role requires good technical understanding, willingness to travel to customer sites, problem solving ability, and a strong commitment to customer satisfaction.

Key Responsibilities
- Complete all assigned breakdown calls and customer complaints within the required timeline.
-Attend preventive maintenance (PM), minor service calls, installations, and commissioning as assigned.
- Troubleshoot UPS systems and identify electrical, electronic, battery, and system related faults.
- Handle repeat breakdowns with appropriate technical support and escalation when required.
- Identify the root cause of equipment failures and implement suitable
corrective actions.
- Work toward reducing repeated customer complaints, equipment downtime, and unnecessary spare consumption.
- Provide proper customer feedback, service updates, and technical reports to the Service Manager.
- Prepare and submit accurate service reports, installation reports,
commissioning reports, and preventive maintenance reports.
- Ensure proper site preparation, installation, commissioning, testing, and documentation for higher-kVA UPS systems.
- Follow approved service procedures, safety standards, and company guidelines while working at customer sites.
- Check system performance after repair, installation, or commissioning and ensure proper handover to the customer.
- Coordinate with the Service Manager and technical team for critical or
unresolved issues.
- Maintain proper records of tools, spare parts, replaced components, and service activities.
- Maintain professional communication and a positive relationship with
customers.
-Travel to customer locations as required for service and technical support.
- Continuously develop technical knowledge of UPS systems, batteries, electrical systems, and power electronics.

Educational Qualification:
ITI / Diploma in Electrical or Electronics Engineering.
Candidates from related electrical/electronics backgrounds may also be
considered based on technical aptitude.

Experience
Freshers are welcome.
No prior work experience is required.
Candidates with relevant service, electrical, electronics, UPS, or power
electronics experience may also be considered.

Required Skills
Basic knowledge of electrical and electronic circuits.
Basic understanding of UPS systems, batteries, power electronics, and
electrical equipment.
Ability to read and understand basic electrical/electronic drawings and wiring diagrams.
Good troubleshooting and problem-solving skills.
Willingness to work at customer sites and travel as required.
Good communication and customer-handling skills.
Ability to prepare basic technical/service reports.
Willingness to learn new technologies and service procedures.
Ability to work independently as well as part of a technical team.

Key Performance Areas
Timely completion of assigned service and breakdown calls.
Elective troubleshooting and first-time resolution wherever possible.
Reduction of repeat breakdowns and customer complaints.
Proper utilization and control of service spares.
Quality of installation and commissioning activities.
Timely submission and accuracy of service reports.
Customer satisfaction and professional service conduct.
Compliance with safety and company service procedures.

Personal Attributes
Positive attitude and willingness to learn.
Responsible and disciplined approach to work.
Customer-focused mindset.
Good teamwork and coordination.
Strong troubleshooting attitude.
Ability to work under pressure during critical breakdowns.
Willingness to travel and work at different customer locations.

Candidate Profile
This position is suitable for ITI/Diploma freshers in Electrical or Electronics who are
interested in building a career in UPS service, electrical systems, power electronics,
installation, commissioning, and technical customer support.