Unit Nursing Head | Manipal Hospital Raipur

Job description

We are looking for a passionate and driven Nursing Head to join our dynamic team at Manipal Hospitals!

About Us:

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 50 hospitals across 19 cities with 10,500 beds, and a talented pool of over 7,200 doctors and an employee strength of over 20,000.

Location: Raipur, Chhatisgarh

What You'll Do:.

KEY TASKS & RESPONSIBILITIES

• Monitor and Update Quality Indicators: Ensure monthly monitoring and updates of nursing clinical and non-clinical parameters in the KPI dashboard, including trend analysis of incidents, RCA, and CAPA effectiveness.
• Nursing Dashboard and Data Reporting: Compile and update the monthly Nursing Dashboard with valid and reliable data for corporate analysis within set timelines.
• Active Participation in Quality and Safety Meetings: Engage in all Quality and Safety meetings, ensuring timely updates and closure of escalated issues.
• Quality Manual Review and Protocol Implementation: Participate in the review and implementation of clinical and non-clinical work instructions, infection control, and nursing protocols while ensuring compliance.
• Accreditation and Audit Participation: Play an active role in all accreditation and certification audits, ensuring timely closure of observations within the set timelines.
• Enhance Patient Experience: Promote a "patient-first" culture, providing compassionate and personalized care, addressing concerns promptly, and implementing patient experience initiatives like post-discharge follow-ups.
• Address Customer Complaints: Monitor and resolve customer complaints related to nursing care with RCA and CAPA, focusing on process improvement and preventive measures.
• Process Improvement and Documentation: Ensure prompt implementation of clinician orders, accurate nursing documentation, and identify opportunities for process improvement to enhance care delivery.
• Inventory and Equipment Management: Manage inventory efficiently, reduce inventory days, ensure effective utilization and maintenance of biomedical equipment under nursing accountability.
• People Management and Staff Development: Collaborate with HR for nurse life cycle management, conduct training, mentorship programs, and ensure career progression through upskilling, performance reviews, and cross-functional engagement

What We Are Looking For:

• BSc/MSC Nursing
• Minimum of 12+ years of experience (inclusive of clinical and administration)
• Strong communication skills, both oral and written.
• Proven team leadership skills with the ability to work effectively in a highly collaborative team environment.