Unit Manager

Role & responsibilities

1. Work with allocated KMBL call center unit to achieve the business targets

2. Day-to-day business follow up & business co-ordination with the floor manager & teams

3. Relationship management with Team leaders, Team managers & verification team

4. Planning business promotions for the call center activities

5. Track the performance of each officer, TL & team. Identify areas of concern & upskill via training & mock calls

6. Providing training to new joiner at KMBL & handhold them on product calls

7. Continuous tracking & achievement of parameters business health

8. Audit calls officer wise on daily basis. (script adherence, sale quality, clarity in communication etc.)

9. Investigate, follow up & resolve customer complaints within TATs

10. Doing customer calls for retail leads closure & BPOS transaction handling

Identify process gaps & work with various internal departments of KGI for resolution

Preferred candidate profile

1. Work Exposure: Candidate should have an exposure to call center sales environment in Insurance

2. Market Exposure: Candidate should have worked in Insurance market

3. Relationship Management Exposure: Candidate should have worked with distributors for sales deliveries

Language abilities: Hindi, English, Local Languages (Any)