Unit Manager - Tech Transformation/Senior Unit Manager

Job Purpose


Lead the endtoend core sytem projects delivery for the DMS function, and delivering key tech transformation projects:

1. Advance 2.0
2. Assessing real Contactability of the portfolio Data Enrichment
3. Infra scale-up across all key DMS platforms
4. Indus platform workflow optimization

Duties and Responsibilities


A Key Accountabilities for the Role
Delivering key tech transformation projects in process automation
1. Advance 2.0
2. Assessing real Contactability of the portfolio Data Enrichment
3. Infra scale-up across all key DMS platforms
4. Indus platform workflow optimization

Requirements Solutioning: Convert epics into user stories; draft process/data flows, API specs, and acceptance criteria.
Testing Release Support: Prepare test cases; execute SIT/UAT; manage defects; complete golive checklists and runbooks.
Observability Stability: Track SLA dashboards; perform rootcause analysis; document fixes and preventive actions.

Documentation KT: Maintain SOPs, architecture runbooks, release notes, and user guides.

Key Decisions / Dimensions

Prioritization and sequencing; capacity allocation.

Major Challenges

Aligning diverse stakeholder requirements into a single, feasible increment

Managing dependencies across multiple systems/environments

Ensuring quality and compliance within tight release windows

Required Qualifications and Experience


a) Qualifications
Graduate (Engineering preferred); Agile/Scrum, API, or testing certifications desirable.

b) Work Experience
6-10 years in platform delivery/BA/testing in BFSI or similar.
Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.