Unit Manager - Tech Transformation/Senior Unit Manager

Job Purpose


Lead the endtoend Process Automation strategy and delivery for the DMS function, and delivering key tech transformation projects:

1. End-to-End workflow for pre-computation,payout computation and invoicing
2. End-to-End workflow for partner nomination, enrolment, training and DRA certification
3. Compliance calling revamp
4. Legal process automation
5. Realtime data sync across multiple systems

Duties and Responsibilities

A Key Accountabilities for the Role

Delivering key tech transformation projects in process automation

1. End-to-End workflow for pre-computation,payout computation and invoicing

2. End-to-End workflow for partner nomination, enrolment, training and DRA certification

3. Compliance calling revamp

4. Legal process automation

5. Realtime data sync across multiple systems

1) Requirements, Process Design Documentation

Capture detailed requirements, map current vs. target process flows (BPMN), and define acceptance criteria.

Prepare BRDs/user stories, test scenarios, and SOPs under guidance from leads.

2) Controls, Compliance Reporting

Implement and validate control requirements (data privacy/masking, consent capture, audit logs, SoD).

Maintain delivery trackers, value realization dashboards, and risk/issues registers.

B Additional Accountabilities

Contribute to continuous improvement retrospectives and knowledge shares.

Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

Story reqiurement test case prioritization, and minor design choices.

Escalation of data/exception issues and environment constraints.

Suggestions on reusability and minor process tweaks.

Major Challenges

Managing multiple dependencies (systems, credentials, data) during builds/tests.

Ensuring clarity of requirements and test coverage within tight timelines.

Sustaining solution stability across peak loads and process variations.

Required Qualifications and Experience


a) Qualifications

Graduate (Engineering preferred). Certifications in RPA tools, BPM/lowcode, SQL/APIs, Lean/Six Sigma (Yellow/Green Belt) desirable.

b) Work Experience

Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.

610 years in process automation delivery/BA within BFSI or highvolume operations.

Strong analytical skills, documentation discipline, and familiarity with control requirements.