Unit Manager - Payments Processing

Job Summary – Unit Manager – Payment Processing.

Role & Responsibilities:

• Manage the Payment Processing Teams supporting Check Processing / ACH / Cards with team size of approx. 20 resources and reporting to the Ops Manager.
• Capable of independently leading & managing the day-to-day operations

1. Process management
2. People management
3. Client relationship
4. Internal Stakeholder Relationship Management
5. Audits & Compliance

• Must have experience on US Payment Process across Check Processing, ACH / Cards.
• Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
• Play an integral role in continuous improvement of reporting processes
• Developing relationships with the business and ensuring span adds maximum value
• Manage ad hoc project work of Client
• Point of contact for the mentioned LOBs for the Clients & Internal stakeholders
• Manage team of diversity in terms of multiple locations, languages, culture etc.
• Flexible to work US shift timing
• Conduct performance appraisals & Provide constructive feedback from time to time and ensure performance.
• Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
• Ensure timeliness on reporting and client deliverables.
• Take initiative to continuously improve the process

Qualities Required:

• Prior Work Experience of Team Handling from same Industry – for at least 2+ years
• Excellent communication skills – to be part of Client calls and Management Calls.
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
• A natural forward planner who critically assesses own performance
• Mature, credible, and comfortable in dealing with senior big company executives
• Reliable, tolerant, and determined.
• Empathic communicator, able to see things from the other person's point of view
• Well-presented and businesslike.
• Sufficiently mobile and flexible.
• Keen for new experience, responsibility and accountability
• Able to get on with others and be a team-player

Skills and Qualification –

• Hands on experience & nuances of operations related to US Payment processing
• Excellent people management skills, Issue resolution & leading by example
• Excellent client facing capabilities in terms of managing escalations & relationship
• Excellent communication (Written & Verbal English)
• Networking capability
• Analytical (Tactical & Strategic) & forward-thinking mindset
• Hands on experience resource management (Billable & Buffer headcount)
• Flexible to travel & work between locations for business reasons
• Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client
• Good understanding NACHA, Fedwire/CHIPS/SWIFT and regulation related to ACH & Cards
• Strong knowledge of ACH processing rules and Card procedures and Dispute Handling
• Expertise payment platforms such as ACH Plus, ACHPS, or equivalent banking portals.
• Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
• Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.

Behavioral Skills:

• Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
• Punctual and adherence to attendance and Leaves
• Adhere to HR Policies as per Company